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Customer Service

Terms & Conditions

Shipping:
Online orders placed before Noon EST Monday thru Friday are generally processed and shipped the same day. Online orders received after Noon EST will usually be processed the next business day. Backordered, drop shipped, custom made and/or special ordered merchandise will take slightly longer to ship out. Shipping charges for T-12 Fluorescent lamps are by the box and this charge is noted with the item description.
Champion Lighting ships to the continental 48 United States via UPS Ground and also offers 3-Day, 2-Day or Next Day service via UPS Air. Orders shipped to Alaska, Hawaii, and Puerto Rico are sent via UPS Ground, USPS may also be available, e-mail us for a quote. Orders shipped to Canada are sent via UPS Standard, USPS may also be available, e-mail us for a quote. Very large items may ship by truck. If the cart should calculate an inaccurate shipping charge, we will contact you prior to processing your order.

Out of Stock Items:
From time to time, stock shortages may occur. If an item is out of stock, we will backorder the product unless instructed not to. When the item arrives, we will ship it to you at no additional cost.


Returns:
Need to return an item? You may return any item as long as it meets the following conditions:
  1. The product has not been used.
  2. The product is in the original box and/or packaging that is resalable and not damaged.
  3. The product is accompanied by all its original paperwork, instructions, warranty cards, and accessories.
  4. The product was purchased within the last 30 days.
  5. Clearance items are not returnable.


Please request a Return Merchandise Authorization number (RMA) proir to sending an item back. Be sure to include the RMA number in all correspondance. We are not responsible for return postage costs. We suggest insuring your package, as we cannot be responsible if the product arrives to us damaged. Any item not exchanged for another item may be subject to a 20% restocking fee. Books, clearance items and special orders are not returnable. Please allow 3-4 weeks for a refund.

Defective Item:
Be sure to read the manufacturers warranty on any product you purchase. Most manufacturers prefer to deal directly with the end user on any warranty issues. If you find an item to be defective, please fill out our RMA Request Form .

Damaged Shipments:
PLEASE inspect every shipment upon receipt. If your merchandise arrives damaged, immediately notify us before returning it or contacting UPS. All parcels are insured, so keep all original packaging and shipping boxes in case an inspection is required. Arrangements can then be made to send a replacement item. All damage claims must be made within 7 days of receiving the package. Any claim made over 7 days may be out of our control, so please inspect your shipment immediately upon delivery. If you have purchased lamps to use at a later date, we advise testing them immediately when receiving them.

Price and/or Description Changes:
All pricing, pictures and descriptions on this site and our catalog are subject to change with out notice. Champion Lighting & Supply Co.  maintains no responsibility for inadvertent errors.

Best Price Guarantee:
We will not be undersold! We will meet or beat any competitor's price on any of our stock items. If you find an item at a better price, include the link in the comment section when checking out and we will beat it!

Walk-in Sales
Sorry, we do not have a store front! We are a mail order warehouse and are unable to accomodate walk-in sales.

We accept Visa, Mastercard, Discover, and Amex.

Order Desk Hours:
Mon-Fri 9:15 - 6:00 EST
or 24 hour ordering via fax or online 


Champion Lighting & Supply Co.
291 North Main St.
Ambler, PA 19002
1-800-673-7822
215-643-2700
215-643-2005 fax
sales@championlighting.com
www.championlighting.com

© copyright 2005 Champion Lighting & Supply, All Rights Reserved.
MATERIAL AND PHOTOS ON THIS SITE ARE THE COPYRIGHTED PROPERTY OF CHAMPION LIGHTING & SUPPLY AND MAY NOT BE USED WITHOUT THE PRIOR WRITTEN PERMISSION OF CHAMPION LIGHTING & SUPPLY.

 

 

2005 Champion Lighting & Supply. All Rights Reserved.

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